Q&A

Pre check

1. First check your wiring (usb cable, sdi cable, etc.)
2. Make sure to use a proper power supply
3. Make sure to download the latest package for your camera
4. And update your camera to the latest version
5. If you're using Cyanview, do the same for your RCP and RIO (latest means latest, including RC)
6. Make sure to check serial drivers are installed on your computer
7. Make sure you rebooted your computer to start "clean"

Getting help

If your issue is still not solved after this pre check:

1. Note your camera model and serial if possible.
2. Note your versions (camera, software, etc.)
3. Note your OS (windows, mac)
4. Take a picture or video of your camera where we can clearly see the full kit (wiring, etc.) and issue.
5. Send a mail to support@proton-camera.com with all these informations and a description of your issue.
6. The team will answer you as soon as possible.

If your issue can't be solved remotely, the support team will get back to you and start an RMA.